IF YOU DISAGREE TO ANY TERM PROVIDED HEREIN, YOU MAY NOT ACCESS AND/OR USE THE SERVICES IN ANY MANNER WHATSOEVER.
2. Types of information we may collect from our Users
We may collect three types of data and information from our Users:
3. How do we collect information?
We collect personal information from you and any devices (including mobile devices) you use when you: use or access our Services, register for an account with us, provide us information on a web form or other text field, update or add information to your account, or through correspondence you and we conduct with each other.
More specifically we collect and use the following categories and types of information:
3.1. Personal information you provide us when you use our Services. Generally, this category refers to any information, data or content you actively and voluntarily create or provide through our Services such as:
• Contact information such as your name, email and physical addresses, or telephone number that you provide through the Services when you fill our online form or register for an account with us or when you update your account details. • Information you provide during a transaction you perform through the Services, or other transaction-based content that you generate related to such transaction. • Other content that you generate, or your actions in your use of your account (such as adding items to your shopping cart, adding items to your saved items list etc.) • Health Information and any other information you provide us in the scope of your use of the Lumen Services, the Lumen App and the Lumen Device, such as breath samples, daily diet, exercise routine, emotional and mental state, perceived sense of viability, as well as ongoing feedbacks that you provide us regarding your satisfaction from the diet plans, the difficulty to follow-up with the plans, etc. • The contents of your interaction with our customer support or sales departments, which may include text/video/audio recording and transcripts of such communications including information you enter in our “Contact Us” online form or any similar input. • Financial information (such as credit card or bank account numbers) that you provide us in the scope of transactions you make through the Services, which is processed by our third party services providers as further detailed below and to which we have no access. • Shipping, delivery, postage, billing and other information used to transact and deliver through the Services, as well as, where applicable, information required to clear customs (such as Tax ID or other identification numbers).
3.2. Personal information we collect automatically when you use our Services. In other words, we are aware of your usage of the Services and Website and may gather, collect and record the information relating to such usage, including by using our third party service providers as detailed in Section 5 (sharing information with third parties) below, and by using “cookies” and other tracking technologies, as further detailed in Section 9 (Local Storage and Third Party Software/Service, Cookies and other Tracking Technology) below. We collect information about your interaction with and use of our Services, including in certain cases about your impressions of and reactions to our advertisements, and information related to our communications with you. This is information we receive from devices (including mobile devices) and software you use when you access our Services. This information could include the following: mobile device geo-location, mobile devices motion, Device ID or unique identifier, device type, ID for advertising, unique device token, operating system, information regarding your clicks and “clicks stream”, views and engagement with our advertisement and Services, information concerning your traffic to and from the Website, your referral URL to and from our Website, ad data, your IP address, your web login information, and location information as can be derived from your IP address. For more information about our use of these technologies, and how to control them, see our Cookies Policy. We collect and process Personal Information which is derived from other Personal Information we collect or obtain from you. This means that we process Personal Information in order to provide you with the output of our Lumen Services such as recommendations, suggested analysis and other insights we may offer through use of the Lumen Services. Please take into consideration that certain portions of such above mentioned information may also be collected from your device or software, when the Lumen App is running in the background, i.e. when it has been launched but not used. Please keep in mind - that most mobile devices and auxiliary software, allow you to control or disable the use of certain collectable information including location services, by any application, in the device's settings menu.
3.3. Personal information collected from third parties. When using the Lumen Services you may choose to connect your Account with certain other third party accounts you hold with such third party applications and platforms (such as Apple Health Kit, Android Fit, etc.), and thereby to provide us with access to information available on such accounts. To the extent that information is linked or connected to your identity, we will treat that information as your Personal Information.
4. The Purposes and Legal Basis of the Collection, Processing and use of Information
4.2. Purpose of use. We may use the Personal Information that we collect about you for the following purposes: • To provide, operate and improve the Services. • To verify the identity of our Users • To personalize the Services and content provided to you, to customize and improve your use experience of the Services, and to enable you to retrieve your information. • To be able to contact Users for the purpose of providing them with technical assistance, support, handle requests and complaints and collect feedback;• To send you updates, notices, notifications, and additional communications regarding the Services. • To study and analyze the information on an aggregated, statistical basis to discover patterns and anomalies, to study complications and treatment methods and improvements, and other health related research and development; • To enable us to further develop, customize and improve the Services based on Users’ common preferences, uses, third party services, features and functionalities, statistical and research purposes, attributes and anonymized data etc.; • To prevent, detect, mitigate, and investigate fraud, security breaches or other potentially prohibited or illegal activities; • To display or send to you marketing and advertising material and general and personalized content and advertisement via the Services, the Website, email, postal mail, telephone, mobile devices and/or when you visit other sites. • To perform functions or services as otherwise described to you at the time of collection; • To comply with any applicable rule or regulation, to protect our legal interests and/or respond to or defend against (actual or potential) legal proceedings against us or our affiliates.
5. Sharing Information with Third Parties
Meta Flow will not share or otherwise allow access to any Personal or Health Information it collects to any third party, except in the following cases:
6. Storage, Transfer and Retention of your Information
7. Your Rights: Deletion, Withdrawal of Consent, modification or obtaining a copy of Personal Information
If the law applicable to you grants you such rights, you may ask to access, correct, or delete your Personal Information that is stored in our systems or that we otherwise control. You may also ask for our confirmation as to whether or not we process your Personal Information or ask to withdraw any consent you have previously provided to Meta Flow in connection with our use and processing of your Personal Information. Exercising such rights of deletion and/or withdrawing such consent may result in our inability to provide you with our Services and in such event, we may notify you of termination of our engagement with you or otherwise cease providing you with our Services. Subject to the limitations in law, you may request that we update, correct, or delete inaccurate or outdated information. You may also request that we suspend the use of any Personal Information the accuracy of which you contest while we verify the status of that data. Subject to the limitations in law, you may also be entitled to obtain the Personal Information you directly provided us in a structured, commonly used, and machine-readable format and may have the right to transmit such data to another party. If you wish to exercise any of these rights or withdraw your consent, please contact us at: firstname.lastname@example.org. When handling these requests, we may ask for additional information to confirm your identity and your request. Please note, upon request to delete your Personal Information, we may retain such data in whole or in part to comply with any applicable rule or regulation and/or response or defend against legal proceedings versus us or our affiliates, or as we are otherwise permitted under such law applicable to you. To find out whether these rights apply to you and on any other privacy related matter, you can contact your local data protection authority if you have concerns regarding your rights under local law.
To open an Account on our Services, you must be over the age of 18. Without relieving you of your responsibility to comply with the TOU and the terms hereof we reserve the right (without obligation) to request proof of age at any stage so that we can verify that persons under the age of 18 are not using our Services. In the event that it comes to our knowledge that a person under the age of 18 is using our Services not in accordance with the above mentioned terms, we will prohibit and block such User from accessing our Services and will make all efforts to promptly delete any Personal Information (as such term is defined in herein) with regard to such User.
9. Local Storage and Third Party Software/Service, Cookies and other Tracking Technology
9.1. LocalStorage. When you access or use the Services, we may use industry-wide technologies which temporarily store certain information on the Lumen Device and/or your smartphone, your computer or other mobile device (“Local Storage”) and which will allow us to enable automatic activation of certain features, and make your Services experience much more convenient and effortless. The Local Storage used by the Services is created per session and is removed as your session ends, provided that you have completed your attempt to upload Health Information to the Lumen Services and until such completion the information shall remain on Local Storage. We also use certain monitoring and tracking technologies, including ones offered by Third Party Service Providers in order to collect and process Personal Information we specified above. These technologies are used in order to maintain, provide and improve our Services on an ongoing basis, in order to provide a better experience to our Users and to provide our customers and potential customers with more relevant advertisements of our Services. For example, these technologies enable us to: (i) keep track of and apply our customer's and potential customers’ Lumen Services and Website preferences and authenticated sessions, (ii) better secure our Services by detecting abnormal behaviors, (iii) identify technical issues and improve the overall performance of our Services, (iv) monitor and analyze our ads’ performance, (v) create and monitor analytics relating to use of our Services, and (v) deliver to you targeted advertisements that are more tailored to you based on your browsing activities and inferred interests.
If you wish to opt-out of such re-targeting and tracking functionality of the Social Ad Platforms, you may do so at the following links:
10. Direct Marketing
By registering to our Services and/or providing us with your e-mail address or any other contact information (including without limitation through any form on our Website), you expressly agree to receive promotional content, messages or calls from Meta Flow or our partners (acting on our behalf).
Accordingly, we or our affiliated representatives, shall be permitted to call you or send you promotional content or messages by e-mail, SMS, direct text messages, marketing calls and similar forms of communication. If you wish not to receive such promotional messages or calls, you may withdraw your consent by sending a written notice to Meta Flow by email to the following address: email@example.com or by pressing the “Unsubscribe” link contained in the promotional communications you receive. Please note that we may also contact you with important information regarding your use of our Services and/or Website. For example, we may notify you (through any of the means available to us) of changes or updates to our Services, payment issues, service maintenance, etc. You will not be able to opt-out of receiving such service messages.
11. How We Protect Personal Information
We maintain administrative, technical and physical safeguards designed to protect Personal and Health Information we obtain through Meta Flow's Services against accidental, unlawful or unauthorized destruction, loss, alternation, access, disclosure or use. Our Services, or parts thereof, are hosted on AMAZON AWS, which provides advanced security features. Meta Flow employs industry standard security procedures, including secured transmission protocols, SSL and advanced authentication.
However, we do not and cannot guarantee that unauthorized access will never occur. We urge you to use the strongest password combination available on your mobile device and employ reasonable physical security means to protect unauthorized access. To the extent your local jurisdiction’s laws require us to notify you or local authorities of any breach of the security of your Personal Information, we will comply with such laws.
13. Notice of Electronic Disclosure
Subject to and in accordance with the terms hereof, your Personal Information may be stored, processed, conveyed, and in some instances, disclosed in an electronic format. Meta Flow will provide you with a written notice and request a separate authorization in the event of electronic disclosure as authorized or required by state or federal law.
14. General Information
15. Have Any Questions?