Join our team

Be part of our journey to help people live a healthier life.

Available positions

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Customer Services Content Specialist

Lumen’s mission is to create a world where every person has access to personalized nutrition which matches their physiology, personality, and lifestyle. Lumen measures your metabolism in a single breath and helps you lose weight and optimize your workouts. Be part of our journey to help everyone have access to personalized nutrition.

We’re looking for a Customer Services Content Specialist who will help build our self service, FAQ’s and KB platforms in addition to helping customers achieve their fitness goals by using Lumen.

We’re all about teamwork. The role includes working with a great bunch of scientists, developers and product people.

Responsibilities

  • As a Customer Services Content Specialist you will be responsible for providing outstanding technical support and product assistance to customers worldwide through online chat and email and translate this into meaningful content
  • Identify behavioural & technical issues, patterns and trends and transform them into actionable content
  • Work with the Services team members to identify content and training needs to improve team productivity and shorten customer engagement without compromising on quality
  • Improve Customer Satisfaction

Skills and qualifications

  • Native English speaker
  • Experience in creating content through Knowledge base, FAQ’s or/and LMS systems
  • Technical troubleshooting ability
  • Great communication and interpersonal skills
  • Customer orientated
  • Knowledge and experience with nutrition / metabolism / health - Advantage

How to apply

Send us an email to eitan@lumen.me and let’s meet.

Social Media & Affiliate Manager

Lumen is seeking a talented Social Media & Affiliate Manager to join our awesome marketing team on the content side. 

This person will be responsible for coordinating and optimizing content for social media across various platforms, assist in the production of graphics and videos for marketing (in particular social media content), and identify opportunities for content creation that advance Lumen's brand and goals.


This role will also be responsible for maintaining and expanding our affiliate outreach and engagement. The ideal candidate will have 2-6 years of experience in social media content creation, be a native English speaker, and possess excellent writing skills.
We are looking for a creative self-starter who is passionate about health and fitness.


Responsibilities

  • Implement and manage our social media outlets
  • Measure the success of every social media campaign
  • Stay up to date with latest social media best practices and technologies
  • Attend conferences/events as needed (mainly US)
  • Work with copywriters and designers to ensure content is informative and appealing
  • Monitor social SEO and user engagement and suggest content optimization
  • Communicate with affiliates, industry professionals and influencers via social media to onboard them to our affiliate program and create a strong network

What are we looking for

  • 2 -6 years of experience as a Social Media Specialist or similar role
  • Excellent knowledge of Facebook, Twitter, LinkedIn, Pinterest, Instagram, and other social media best practices
  • Understanding of SEO and web traffic metrics
  • Familiarity with web design and publishing
  • Critical thinker and problem-solving skills
  • Team player
  • Great interpersonal, presentation and communication skills

How to apply

Send us an email to career@lumen.me and let’s meet.

North America Customer Services Manager - (NYC)

We’re looking for a Customer Services Manager who will help our customers achieve their metabolic goals by using Lumen, manage the CS NYC based team, recruit additional team members and lead the coach program from the CS perspective.

We’re all about teamwork. The role includes working with a great bunch of scientists, developers and product people.

You will be joining our Business Development and Coach team that are part of our NYC presence. 

Lumen’s mission is to create a world where every person has access to personalized nutrition which matches their physiology, personality, and lifestyle.

Lumen measures your metabolism in a single breath and helps you lose weight and optimize your workouts. From metabolic tracking to personalized nutrition plans, Lumen is an effortless metabolic tracking and wellness coach all in the palm of your hand!

Be part of our journey to help people live a healthier life.


Responsibilities

  • As a Customer Services Manager you will be responsible of a CS team that provides outstanding technical support and product assistance to customers worldwide through online chat and email
  • Assist the Coach program with all operational aspects
  • Handle and manage all CS logistics/delivery aspects of the Lumen devices
  • Deep dive into the data to find trends and improve the efficiency of the team 
  • Define and implement the procedures and policies to ensure that a high quality service is delivered to customers (both internal and external) and adherence to strict SLA’s in a operational support environment 
  • Improve Customer Satisfaction

What we are looking for

  • Excellent Customer Service experience
  • 2+ years experience in a global technical support group 
  • Great communication and interpersonal skills 
  • Customer orientated
  • Strong analytical skills 
  • Technical troubleshooting ability 
  • Strong capabilities of building organized processes and structured formal documentation 
  • Team player 
  • Bachelor's Degree or equivalent  
  • Prior knowledge with CRM tools such as SFDC and Intercom  - advantage 
  • Knowledge and experience with nutrition / metabolism / health - advantage

How to apply

Send us an email to career@lumen.me and let’s meet.

QA/Automation Team Lead

We are looking for an experienced Mobile QA/Automation Team Lead to join our team and help us ensure the high quality of our products and the most efficient R&D / QA workflows.

The ideal candidate will have a mixed background of both manual and automation testing and bring a strong background in testing software, hardware, and mobile solutions. You will work closely with the product team including Product Analysts, Developers and other QA Engineers on your team.

We’re all about teamwork, the job includes working with a great bunch of scientists, developers, designers and product dudes.

Responsibilities

  • Identify, record, document, and track bugs
  • Design and develop automated UI tests with the proper tools
  • Analyze and support innovative mobile application developed in Google Flutter
  • Create testing strategies and coordinate QA requirements with the development team
  • Collaborate with various Agile squads to perform front and/or back-end testing
  • Manage multiple tasks and adjust to shifting priorities, as necessary
  • Perform regular regression testing of development projects
  • Provide qualitative and quantitative feedback to the Engineering, Creative, and other teams throughout feature development
  • Suggest new processes and policies that Engineering and QA can implement to ensure we’re only shipping the best possible product

What we are looking for

  • Bachelor's degree in Computer Science or Engineering or equivalent practical experience
  • At least 5 years of QA/Automation experience in mobile/hardware environment
  • Experience conducting usability tests, and an ability to empathize with users’ unique perspectives
  • Strong knowledge of UI design principles, patterns, and best practices
  • Consumer startup experience - a big plus
  • Experience with Flutter - advantage
  • A background in mobile app development, and strong programming fundamentals
  • A practiced eye for pixel misalignments, margin errors, and other visual details
  • Capable of writing and executing manual tests for mobile apps
  • Knowledge and experience with nutrition / metabolism / health - advantage (a desire to know more about these topics is an advantage too)

How to apply

Send us an email to career@lumen.me and let’s meet.

Senior Mobile Developer

We are looking for an experienced Senior Mobile Developer to join our mobile team and help develop the next generation application in terms of technology and UI/UX.

You will be joining our mobile team which develops and constantly deploy multi-platform apps for iOS and Android using Google's new Flutter development framework.

We’re all about teamwork, the job includes working with a great bunch of scientists, developers, designers and product dudes.

Responsibilities

  • High throughput of high-quality and well-architected and tested code
  • Keep up to date with the best practices and patterns in both Flutter development and app design
  • Be ready to acquire an in-depth understanding of our technical challenges
  • Collaborating with team members on technological and architectural topics

What we are looking for

  • Bachelor's degree in Computer Science or Engineering or equivalent practical experience
  • At least 5 years of experience in iOS or Android Development (xcode, BLE, camera, sensors, healthkit)
  • Strong knowledge of UI design principles, patterns, and best practices
  • Consumer startup experience - big plus
  • Experience with Flutter - advantage
  • Experience with SQL/NoSQL databases, such as MySQL, Elasticsearch, etc - advantage
  • Knowledge and experience with nutrition / metabolism / health - advantage (a desire to know more about these topics is an advantage too)

How to apply

Send us an email to career@lumen.me and let’s meet.

Lead Product Analyst

Lumen is hiring a Lead Product Analyst to join our consumer squad.

Lumen’s mission is to create a world where every person has access to personalized nutrition which is aligned with their physiology, personality, and lifestyle. With Lumen, our user's can measure their metabolism with a single breath, helping them lose weight, optimize workouts and maintain a healthy lifestyle.

As part of the consumer squad, you will play a central role and work closely with different stakeholders in the company. An ideal candidate is passionate about data with both product and BI/Data analytics background.

Responsibilities

  • Define and optimize product KPI's
  • Build and own the analytics and data infrastructure of the product
  • Make sure all the data is tracked and accessible to squad members
  • Find new product opportunities, evaluate the impact of different problems and solutions
  • Work closely with the research and algorithm team on creating new machine learning algorithms and optimizing the existing algorithms
  • An important part of the product team, involved in various aspects of the process, from finding opportunities to tracking and optimizing features

Skills and qualifications

  • Passionate lifestyle hacker - interest in nutrition, fitness, metabolism, etc is a must!
  • Quantitative analysis as a second nature
  • Concise presentation of data, ability to see beyond the numbers and understand how our users interact with the App
  • Deep knowledge in analytics, BI tools and SQL
  • BI/Data analytics background is a must
  • Product management experience - big plus
  • Consumer startup experience - big plus

How to apply

Send us an email to tomer@lumen.me and let’s meet.

Senior Backend Developer

We’re looking for a Senior Backend Developer to join a cross-functional delivery squad of other developers, scientists, and product/design team members.

You will focus on domain logic, persistence, service to service communication and security to allow for performant and scalable software architecture. The ideal candidate is a true team player with a passion for cutting-edge technologies, who will join us in working on both existing and new products.

We believe in cross-functional people as well as cross-functional teams, so there are always opportunities to influence decisions, support other engineers within your team and work across the full stack.

Responsibilities

  • Design, build and deploy microservices
  • Follow engineering best practices (unit testing, automation, code reviews, etc.) and keep up to date with the latest trends and technologies
  • Involvement in full life cycle development, leading the tech side of the squad
  • Collaboration with cross-functional teams to define, design, and ship new features
  • Continuously discover, evaluate, and implement new technologies to maximize development efficiency

What we are looking for

  • Previous background in server-side development, being experienced in the Kotlin and JVM ecosystem
  • We think that you’ll learn the necessary tools on the job, so additional experience with our stack is a bonus. These technologies and tools including Spring Framework, CI tools, Docker, Elasticsearch, etc
  • Experience with building and running highly available and scalable services using Cloud Platforms, e.g. AWS, ECS/Kubernetes and such
  • Agile and cross-functional development
  • Experience with Flutter/Dart or Python - advantage
  • Knowledge with nutrition / metabolism / health - Advantage (a desire to know more about these topics is an advantage too)

How to apply

Send us an email to zachi@lumen.me and let’s meet.

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