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Customer Experience Specialist- NYC

We're looking for a Customer Experience Specialist to join our team and be part of a life-changing technology that improves the world's metabolic health and quality of life.

The role includes assisting customers post-sale and answering questions in the pre-sale phase. We are big believers in proactively engaging our customers to make them part of the Lumen family. Our ideal candidate must be a native English speaker (or equivalent) with excellent communication and interpersonal skills.

As a part of the role, we offer:
  • Various opportunities for professional growth in the CS and high-tech field
  • Great office with good vibes in the heart of the Soho west area (working in the hybrid model) 
  • Healthy snacks in the office


Responsibilities

  • Provide outstanding technical support and product assistance to customers worldwide through online chat, calls, emails and social media
  • Achieve high Customer Satisfaction
  • Work closely with the Product and Development teams

What we’re looking for

  • Native English speaking level
  • Must be able to commute into NYC on a daily basis
  • Great communication and interpersonal skills
  • Customer orientated
  • Passionate to provide great service to customers worldwide
  • Ability to multitask without compromising quality
  • Strong capabilities of building organized processes and structured documentation
  • Technical troubleshooting ability
  • Team player
  • Knowledge and experience with nutrition / metabolism / health - Advantage (a desire to know more about these topics is an advantage too)

Our NY office is located in Soho, Manhattan, and we are working in a hybrid model.